Damage & Shortage Policy
Last updated: 4/15/2026
1. Policy Overview
At Khyathi Logistics Solutions, we take every precaution to ensure safe transportation of your cargo. This policy outlines procedures for handling damage and shortage claims.
2. Inspection at Delivery
Customers must inspect shipments immediately upon delivery. Any visible damage or shortage must be noted on the delivery receipt before signing. Failure to note damage at delivery may affect claim eligibility.
3. Reporting Damage or Shortage
Claims must be reported within the following timeframes:
- Visible damage: Within 24 hours of delivery
- Concealed damage: Within 3 days of delivery
- Shortage: Within 24 hours of delivery
Claims should be reported to: info.khyathilogistics@gmail.com or call 9701557906
4. Required Documentation
To process a claim, please provide:
- Original shipping documents and invoice
- Delivery receipt with damage/shortage noted
- Photographs of damaged goods and packaging
- Detailed description of damage or shortage
- Estimated value of loss or damage
- Any other relevant documentation
5. Claim Investigation
Upon receiving a claim, we will:
- Acknowledge receipt within 24 hours
- Conduct a thorough investigation
- May request additional information or inspection
- Provide updates on claim status
- Resolve claims within 30 days when possible
6. Liability Limits
Our liability is limited to the lesser of:
- Actual value of goods (with proof of value)
- Declared value at time of booking
- Standard industry limits as per applicable law
For high-value shipments, we strongly recommend purchasing additional cargo insurance.
7. Exclusions
We are not liable for damage or loss resulting from:
- Improper or inadequate packaging by shipper
- Inherent nature of goods (perishables, fragile items without proper packaging)
- Acts of God, natural disasters, or force majeure events
- Delays caused by circumstances beyond our control
- Undeclared or misdeclared cargo
- Prohibited or restricted items
8. Packaging Requirements
To minimize risk of damage:
- Use appropriate packaging materials for cargo type
- Ensure adequate cushioning and protection
- Properly seal all packages
- Mark fragile items clearly
- Follow our packaging guidelines for specific cargo types
9. Insurance Options
We offer cargo insurance options for additional protection. Insurance coverage provides:
- Higher liability limits
- Broader coverage for various risks
- Faster claim settlement
- Peace of mind for valuable shipments
Contact us for insurance quotes and coverage details.
10. Dispute Resolution
If you disagree with our claim decision, you may:
- Request a review with additional documentation
- Escalate to senior management
- Pursue arbitration as per our Terms & Conditions
11. Prevention Measures
We continuously work to prevent damage and shortage through:
- Regular training of handling staff
- Quality checks at loading and unloading
- Use of appropriate vehicles and equipment
- Real-time monitoring and tracking
- Partnerships with verified carriers
Contact for Claims
For damage or shortage claims, contact:
Email: info.khyathilogistics@gmail.com
Phone: 9701557906 / 9491811144
Address: Flat No: 402, 5th Floor, Akshara Apartments, Srikalahasti Road, Tirupati District, Andhra Pradesh - 517541